In your varied role as a Pumps-Service Technician, you will be involved in the whole lifecycle of maintenance and repair of our customers’ pumps and associated equipment. Often working onsite, you will monitor, maintain, troubleshoot, and repair the equipment, then oversee the start-up and monitor performance. While you may sometimes be the only company representative on-site, you can always call upon the resources of the company’s Field Service Team to ensure that our products are operating at peak performance.
– Actively support a positive SHEA culture to reduce lost-time injuries and recordable accident frequency rate and maintain a safe hazard free work environment.
– Make direct, in-person service calls in response to customer requests.
– Assess mechanical problems and take actions to resolve them promptly
– Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
– Ensure that equipment is installed successfully and on schedule.
– Check equipment before start-up and assess start-up performance
– Work side-by-side with our customer’s personnel, and lead work crews as required.
– Monitor the maintenance and performance of company equipment.
– Train customers in the proper procedures for operating and maintaining company products.
– Identify field service sales opportunities for sales to follow up, quote and present to the customer.
– Collaborate with company Sales Engineers to ensure a coordinated approach to serving our customers
– Collaborate effectively with the supporting organizations of the company, including the repair centers, customer service, and sales.
Skills & Requirements:
– 5 years of experience in mechanical and related engineering and a desire to work in field service, specifically to satisfy customer requirements.
– Skilled in the repair of large, high-end, single-stage, and multi-stage pumps; laser alignment, rigging, and pump seals.
– Fluent in English
– Experienced in removing and installing pump bases (epoxy grout, including pressure grout).
– Knowledgeable about the industrial applications and operations of pumps.
– Must be a self-starter with good follow-through, capable of working independently with little supervision.
– Able to explain mechanical problems, and articulate the thinking behind recommendations.