Associate, Reporting Analyst

About The Role:

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

Responsibilities:

• Collaborate & communicate effectively at all levels of the organization
• Respond to various requests from internal/external customers
• Generate, update and distribute daily, weekly, monthly, quarterly and yearly reports for operations, external clients & finance services
• Must ensure reporting accuracy & respect deadlines
• Creation of ad hoc reports and coordination with IT department for automation of reports
• Analyze data and define requirements of new reports
• Create data dashboards, graphs and visualizations
• Regular follow up with concerned stakeholders for data requirement

Candidate Requirements:

• Computer savvy & excellent English communication skills
• Advanced excel skills
• Experience in Power BI, Reporting, Zendesk & Tableau
• High attention to detail and report, distribute and facilitate billable hours reporting
• Provide flexible coverage during EMEA & US Hours
• Minimum 2-4 years experience in Data Analysis & Reporting
• The passion and drive to make a difference