About The Role:

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.


  • Collaborate & communicate effectively at all levels of the organization
  • Respond to various requests from internal/external customers
  • Generate, update and distribute daily, weekly, monthly, quarterly and yearly reports for operations, external clients & finance services
  • Must ensure reporting accuracy & respect deadlines
  • Creation of ad hoc reports and coordination with IT department for automation of reports
  • Analyze data and define requirements of new reports
  • Create data dashboards, graphs and visualizations
  • Regular follow up with concerned stakeholders for data requirement

Candidate Requirements:

  • Computer savvy & excellent English communication skills
  • Advanced excel skills
  • Experience in Power BI, Reporting, Zendesk & Tableau
  • High attention to detail and report, distribute and facilitate billable hours reporting
  • Provide flexible coverage during EMEA & US Hours
  • Minimum 2-4 years experience in Data Analysis & Reporting
  • The passion and drive to make a difference
Job Overview
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