Bilingual Technical Support Specialist – French-English

About the role : 

Do you have a passion for technology and helping others? In this role, you’ll be troubleshooting with customers and helping to resolve their issues with a smile. You’ll collaborate internally with other team members to ensure you make the difference between their customer experience being just average or an exceptional one. You’ll be able to recognize, apply and explain your product or service knowledge.

Responsibilities : 

• Bring your passion and love for technology to know what’s going on with the latest technology products and help customers
• Follow up on specific issues and resolve to completion

Candidate requirements : 

• 6 months technical support and troubleshooting experience
• Basic level of knowledge and experience with moderating computer software or hardware related issues
• Great written and verbal communication skills in French-English