About the role :

Square’s Strategic Go-To-Market organization works with Square’s largest and most complex merchants to acquire, grow, and retain their business. Within the Automation department, our Seller Connections Intelligence team works to empower data-driven operations and decisions across the entire Strategic Go-To-Market experience.

As a member of Seller Connections Intelligence, you will become an expert on Strategic Go-To-Market’s third party tools, with a specific focus on Salesforce.  You will work closely with Technical, Strategy, and Business team members to scope and document requests, triage and support current workflows, and build and advocate for solutions.  Additionally, you will liaise with the Seller Connections Systems team to drive CRM-based pro

Responsibilities :

  • Lead small to midsize implementation projects for 3rd party tooling from creation to launch
  • Document current processes, paint points, and identify gaps and opportunities for automation to refine workflows and processes
  • Participate in all phases of the solutions lifecycle including articulation of use cases, workflows, and evaluation of software solutions
  • Be a liaison and partner for our sister teams
  • Recognize and advise leadership of concerns and issues with existing processes, as well as propose solutions
  • Create up-to-date, functional systems documentation
  • Handle relevant inbound user requests
  • Support triage work including dataloads, data quality investigations, root cause analysis, etc.

Candidate requirements :

  • Experience with Sales or Account Management operations and needs
  • 2-4 years experience as a Salesforce Administrator
    • Strong knowledge of SFDC platform’s configuration, architecture, and implementation best practices
    • Knowledge of SQL/SoQL and data management
    • Certification or documented Trailhead with SFDC app courses a plus
  • Experience in providing data driven solutions across the Business Intelligence and data layers of an organization
  • Experience in implementation or management of various 3rd party tools
    • eg: SFDC, CPQ, VOIP services, Data visualization (Looker, Tableau, etc.)
  • Familiarity in defining problems, understanding impact, identifying solutions and providing recommendations for corrective action
Job Overview
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