Applications have closed

About The Role:

Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions.

Responsibilities:

  • Identify and escalate issues, track key customer commitments, represent Nokia at joint conference calls, and report card/metric reviews, as necessary.
  • Inform customer of roadmap events and communicate event impacts to Buyer.
  • Facilitate the transfer of knowledge regarding a Nokia product, feature, or service.
  • Attend regularly scheduled TR meetings to assist and facilitate information exchange with subject matter experts.
  • Support customer’s requests for new feature development or enhancements.
  • Present an analysis from customer for all impacting Product Change Notices (PCNs), Roadmaps and Alerts and make recommendations on SW lifecycle management.
  • Facilitate information exchange and provide status to the customer during outages and during root cause analysis.
  • Provide consultative support on customer’s software/hardware release planning efforts including.
  • Inform customer of hardware and software requirements that are necessary prior to retrofit to a new software release.
  • Inform customer of known feature dependencies for an upgrade, including features that must be activated prior to upgrade and features that will not be supported in the next generic release.
  • Update customer on software-based Change Requests (CR) related to SW fixes. Expert Resource will specify, document, and review with customer.

Candidate Requirements:

  • Tertiary education in Telecom, Engineering or equivalent.
  • Minimum 5 years’ experience in IT (Packet Core) projects..
  • Minimum 2 years’ experience in Nokia Packet Core Products Support.
  • Must understand well Packet Core architecture and SW components.
  • Hand-on experience with Nokia Packet Core, planning, implementation, testing, and trouble shooting.
  • Good communication skills.
  • Good spoken and written English & French.
Job Overview
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Sign in

Sign Up

Forgotten Password

Share