Responsibilities :

  • Customer support request (CSR) investigation follow up and coordination.
  • Analyze problems and identify suitable solution to these problems.
  • Do Software Update Management (SUM) activities.
  • Working on complex troubleshooting, using support tools and according to global support processes and procedures.
  • Developing and maintaining relationships with Customer.
  • Actively engage in communication with other engineers for the purpose of knowledge sharing.
  • Identifying new business opportunities
  • Performing on-call duties when required
  • Customer meeting
  • Onsite intervention if under management request
Job Overview
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