About The Role:

We are the crucial switch between our customers and our internal department. Therefore, in this job you will have contact with our colleagues in France (who maintain the systems) and our customers. You will travel between different Alstom departments within The Netherlands. You will work together with a team of data- and technical specialists and report to Guido Pronk (Manager Fleet Support Center). Simple said, your job is a combination of organizing and coordinating. Your official Job Title will be: Fleet Support Officer.


  • Create and communicate service orders (and other relevant communication) to the customer
  • First line communication to the customer (internal / external)
  • Translate specified technical specs into functionalit ies
  • Understanding and monitoring the data infrastructure availability performance
  • Create overview and monitor big data flows & applications
  • Send bulletins & alerts (via customer portal), and own / safeguard the continuity of the process
  • Identifying new (data driven) possibilities & optimization for customers
  • Translating a practical problem into a solution
  • Define standard rules to analyse vehicle diagnostic data
  • Raise change request to improve diagnostic information collected by the vehicles
  • Participate to critical task-force dedicated to troubleshooting if necessary
  • Report regularly and accurately on the performance of the fleet, for internal use, and to report to the customer.

Candidate Requirements:

  • Bachelor / Master (junior / starter) with a degree in business administration, Business IT, IT or Engineering
  • If you already have experience, then it needs to be related to data or technical (e.g. Data science management / Big data business analyst)
Job Overview
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