About The Role:

As a Customer Service Representative at Enbridge, you will interact with internal and external clients on a number of topics ranging from billing and invoices to move and transfer requests.


  • Receive incoming calls as required. Callers include residential, commercial and industrial customers, lawyers, and internal departments.
  • Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, budgets, transfers of credit balances, account information changes, and move requests.
  • Follow company and business unit processes, policies and procedures.
  • Transfers are the exception.
  • Promote corporate programs/initiatives, as required.
  • Research account information and prepare the documents to update the customer’s account accordingly.
  • Assist with training in the department, as requested.
  • Completes other tasks and assists other departments as assigned.

Candidate Requirements:

  • Minimum high school education.
  • Excellent verbal and written skills.
  • Proven desktop skills required including knowledge of Microsoft Suite products.
  • Accurate keyboarding and data entry skills.
  • Must have current SAP experience setting up customers & “My Account” knowledge.
  • Demonstrated ability to work in a fast-paced team environment.
  • Experience in a Call Centre environment preferred.
Job Overview
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Sign in

Sign Up

Forgotten Password