About The Role:

IT Operations Technician performs defined tasks to support operations, administration and maintenance of assigned applications, services, systems and solutions, including first line incident/problem management, change and release management and any necessary vendor management.Typically reports to the Senior IT Operations Team Leader.


  • Provides transactional services that support the monitoring, operating, maintaining and improvement of IT operations;
  • Uses established processes and policies to provide consistent advice to end users and keep the system/ service in good working order, preventing incidents from arising and restoring system/service to normal operation;
  • Executes assigned tasks to support effectively with incident management, problem management, change and release management;
  • Exchanges information to deliver assigned tasks;
  • Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Candidate Requirements:

  • bachelor degree.
  • Critical Thinking.
  • Data Analytics and Insights skills.
Job Overview
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