About The Role:

You will actively provide support for overall network performance on the macro-Network and use a wide variety of tools to ensure optimal and reliable service for Verizon Wireless customers, as well as, constantly evaluate and improve performance trends and take action to investigate and resolve performance degradations.


  • Developing and implementing processes to manage the overall diagnostics for the Verizon Wireless regional network related services. These networks include legacy 3G, 4G LTE and 5GUW.
  • Ensuring proper VoLTE functionality, optimization and project management of problem areas in order to improve performance and/or capacity through the use of field changeable parameters.
  • Investigating and resolving customer complaints regarding service.
  • Working on customer complaints and trouble tickets by examining/interpreting performance metrics (e.g., dropped calls, throughput rates) and data to determine what issues are most impactful.
  • Performing all RF Performance activities required to support the network build program (i.e., new cells, modifications, and carrier adds).
  • Analyzing performance metrics and driving test data to improve the customer experience with focus on voice and data performance.
  • Using traditional means of finding and resolving system issues.
  • Collaborating with various departments (Area and HQ Network, Network Operations, Network Engineering, and Maintenance Engineering) as well as vendors to implement changes and troubleshoot.

Candidate Requirements:

  • Bachelor’s degree or one or more years of work experience.
  • Knowledge of cloud computing and wireless networks.
  • Experience in Microsoft Office (especially Excel, Word, and PowerPoint).
  • Valid driver’s license.
  • Willingness to travel up to approximately 25% of the time.
Job Overview
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