Responsibilities :

  • We are now looking for a Support services that will provide technical service and support to our customers.
  • In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
  • You will configure and integrate different nodes and solutions in new and live customer networks.
  • The Support service typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
  • As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
  • Working as a support will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers. The role more than often requires you to take on big responsibility and it is important that you can work independently.
  • The service required needs Provisioning competences “ EDA” to provide technical service and support to our customers.The required competencies needed are provisioning / DBA skills , familiar with RHEL system.
  • Troubleshooting and problems resolution to stabilize and optimize customer networks.
  • Configure and support different nodes and solutions in new and live customer networks.
  • Interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization and global support.
  • Attend the meeting and Governance meeting up to the need and customer request.
  • Onsite intervention if under the management approval.
  • The service needs competences flexible in more than one area. The technical development is rapid.
  • The service requires a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. The service often requires taking big responsibility and requires working independently.
  • Customer support request (CSR) investigation follow up and coordination.
  • Analyze problems and identify suitable solution to these problems.
  • Do Software Update Management (SUM) activities.
  • Working on complex troubleshooting, using support tools and according to global support processes and procedures.
  • Developing and maintaining relationships with Customer.
  • Actively engage in communication with other engineers for the purpose of knowledge sharing.
  • Identifying new business opportunities
  • Performing on-call duties when required
  • Customer meeting
  • Onsite intervention if under management request
Job Overview
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