About the role:

In addition to the division’s general operational responsibilities, the Operator shall ensure the smooth running of operations by focusing on achieving results, maximizing profitability and developing lasting relationships with customers

Responsibilities: 

Operations :

  • Manage supplier relationships
  • Maintain agreed service levels
  • Define, collect and analyse information on agreed KPIs to ensure optimal efficiency and performance
  • Review and control internal processes to ensure optimal efficiency
  • Ensure that operational programs are designed and implemented in accordance with the company’s objective

Client :

  • Develop close relationships with clients through regular communication, create and maintain a sense of trust, and encourage loyalty
  • Review and analyze the company’s performance with customers
  • Ensure that customers are kept informed of issues that affect business performance
  • Create and take advantage of the company’s organic growth opportunities with existing customers

Administrative Responsibilities:

  • Organize transportation and prepare shipping documents
  • Use clear instructions for the Customs service
  • Manage customer invoices and due receivables from suppliers
  • Collect, compile and present rates and quotes

Candidate requirements:

Knowledge :

  • Good level of English as a second language required
  • In-depth knowledge of the general conditions of international trade.

Competencies :

  • Good organization and team management
  • Ability to maximize potential benefits through new or existing customers
  • Good negotiation skills
  • Able to work in a fast environment where priorities change frequently and with short deadlines

Experience:

  • Experience in a fast operating environment, ability to define objectives and monitor ANS/KPI.
  • Desirable knowledge of DataFreight/SAP
Job Overview
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