About The Role:

DHL Express currently has an opening for an Operations Supervisor in our Mirabel, QC facility. The Operations Supervisor provides proactive “hands-on” management of employees engaged in the daily export, customs clearance and transit of packages and freight within prescribed standards of cost, efficiency, accuracy and on-time delivery. The Supervisor implements new procedures to improve operational efficiency and provides performance reports to management as required.


  • Recruits, orients, trains, plans, manages and recommends disciplinary actions for all personnel in operations.
  • Establishes/implements productivity, quality and cost measures and strategies to achieve desired business results.
  • Ensures timely and accurate distribution of inbound and/or outbound freight daily in accordance with established standards and procedures.
  • Ensures compliance with regulatory agencies and regulations related to air cargo transportation.
  • Ensures successful implementation and ongoing application of scanning technology.
  • Ensures adequate personnel, equipment and supplies at all times.
  • Maintains equipment in safe and efficient operating condition at all times.
  • Implements and tracks customer service solutions as determined by the Business Resources team.

Candidate Requirements:

  • Experience working with Canada Customs.
  • Experience in managing operations with aviation regulatory components.
  • 3 years experience in warehouse/road operations in the mail industry.
  • Dangerous goods knowledge and compliance.
  • Proven communication skills – written and oral.
  • Demonstrate willingness, initiative and flexibility to ensure the completion of tasks.
  • Proven time management and organizational skills.
Job Overview
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