About The Role:

Responsible for coordinating the necessary internal and external resources to fulfill customer orders from order submission through implementation within the prescribed time frames. Ensures implementation objectives and client expectations are met. Works under supervision/guidance and is accountable for individual results.

Responsibilities:

  • Schedules implementation deliverables, milestones and required tasks including ensuring deliverables are approved and uploaded to the portal within 24 hours.
  • Provides ongoing site updates hourly and adhere to all client established deadlines for scheduling.
  • Ensures field resources are on time and prepared by completing the confirmation/preparation phone calls to technicians.
  • Keeps management, clients and others informed of status and related issues including requests for changes from original specifications following the change order approval process.
  • Escalates operational issues to management.
  • Maintains levels of productivity by meeting KPI (Key Performance Indicators) goals and completing tasks.
  • Coordinates the purchase and delivery of the necessary materials needed to complete work at each location, including creating accurate purchase orders and following all required purchasing policies.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Candidate Requirements:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Do what’s right for each other, our customers, investors and our communities.
Job Overview
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