About the role : 

Egybell is looking for a Senior Technical Support Engineer with 4 or + years of experience.

Responsibilities : 

  • Provide troubleshooting and technical support via phone, web-based tools, and email
  • Answer questions from customers, prospective customers, and field personnel about the features and capabilities of the company.
  • Developing customer-facing documentation for our website on an as-needed basis
  • Conducting root cause analysis that will lead to effective problem solving
  • Work closely with other groups including R&D and manufacturing to implement enhancements that improve product reliability and serviceability
  • Take ownership of customer issues reported and see problems through to resolution withing the agreed SLA
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Prepare accurate and timely reports

Candidate requirements : 

  • Bachelor’s or Master’s degree in Computer Engineering, Electrical Engineering, Computer Science  (and/or related area), or, an equivalent combination of technical education and experience; specifically, familiar with computer network technologies and associated technologies for managing them.
  • 4 – 8 years of experience in IT and the computing industry at large.
  • Very strong system administration knowledge of Linux Operating Systems is a must-have.
  • Very strong communication skills are a must-have.
  • Experience in analyzing and troubleshooting complex technical problems is a must-have.
  • Familiarity in containerization and orchestration using industry-standard tools.
  • Familiarity with network administration.
  • Familiarity with scripting languages such as BASH, Python, Perl.
  • Familiarity with database technologies such as SQLite, Postgres. with ability to write simple SQL commands
  • Proven ability to function in a self-directed environment
  • Familiarity with telecom protocols is a plus.
Job Overview
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