About the role :
BIOVIA is looking for a senior Technical Support Engineer to join our team in San Diego, CA, or Waltham, MA. This role is for a client-focused Technical Support Engineer with a solid technical prowess to provide post-sales support for our enterprise software solutions.
- This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products.
- Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues.
- BIOVIA Technical Support Engineers play an essential role in our customer’s success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software.
Candidate requirements :
- 5+ years of prior experience delivering technical support for enterprise software.
- A Bachelor’s degree or higher degree in Information Technology, Computer Science, Software Engineering, or a Life Sciences related domain
- Be an avid problem solver with a strong desire to be in a customer-facing role.
- Have the ability to work independently or in small teams.