About The Role:

We are looking for a development engineer to join our Virtual Assistant Implementations team within DHL IT Services. Your primary responsibility will be developing applications/solutions for DHL and customers integrated with DHL Virtual Assistant. Virtual Assistant is an exciting new team at DHL utilizing NLP technology such as Natural Language Understanding, Speech to Text and Text to Speech to provide great customer service for millions of users and automate processes for our internal partners.


  • Help the development team with automation
  • Support Incident, Problem and Emergency Incident Management as required, prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs
  • Investigate problems and other requests and determine appropriate actions.
  • Help the development team with automation
  • Configure and use of monitoring services

Candidate Requirements:

  • Experience with supporting various applications
  • MongoDB knowledge or other NoSQL database skills
  • Experience with Linux/Unix and shell scripting
  • Basic knowledge of HTML/CSS and browsers
  • Experience with containerization platforms like Openshift
  • Strong problem-solving skills
  • Ownership of problems and following them through in an end-to-end manner
  • Coordinate with other support teams to solve issues
Job Overview
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