Sr. Manager, Dig Platforms Agency
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About the role:
This leader is responsible for managing an autonomous team that consistently produces quality, reduces complexity, and delivers faster time-to-market through collaboration. Develop a high performing organization by creating and fostering an iterative and continuously-improving environment. Ensure a high degree of cross functional communication and participation in line with product planning, deployment, and support.
Responsibilities:
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Manage an innovative, collaborative, multi-disciplinary team to produce exceptional digital products that enhance the customer experience.
- Identify and establish performance targets for management of team.
- Partner with the leadership team in driving a high-performance culture.
- Support team members to help them gain confidence and experience with communication, leadership and collaboration skills, and enable growth and advancement in their careers.
- Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
- Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.
- Develop processes for cross-functional skills development within team.
- Uphold team operating rhythm to enable data-driven iterative improvement and ensure that the team is changing and iterating as a cohesive, inclusive unit.
- Provide direction for development of new products, technologies, and initiatives.
- Review selections on bids for contracted projects, and provide recommendations as necessary.
- Facilitate capital budget process and manage approved budget plan.
- Participate in succession planning.
- Responsible for the quality and performance of all software solutions created.
- Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
- Perform other duties as requested.
Candidate requirements:
- Ability to read, write, speak and understand English
- Ability to make decisions and solve problems while working under pressure
- Ability to supervise and motivate others
- Ability to manage and train cross-functional teams
- Ability to prioritize and organize effectively
- Ability to analyze and interpret data
- Effective cognitive and communications skills
- Effective analytical skills
- Effective business acumen and sense of urgency to achieve business results
- Ability to organize and delegate work
- Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
- Ability to make decisions and solve problems while working under pressure
- Ability to develop, communicate and implement strategies and tactics
- Ability to manage and deliver against several initiatives simultaneously
Required Education
Bachelor’s degree or equivalent real-world experience
Required Related Work Experience and Number of Years
Technical and/or Product Management Experience – 6+
Experience Leading Complex Projects – 3-5
Team (Direct Staff) Leadership – 3-5
PREFERRED QUALIFICATIONS: Preferred Skills/Abilities and Knowledge
Related industry experience- Cable, Telecommunications, Software/Online Services
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