About the role: 

This leader is responsible for managing an autonomous team that consistently produces quality, reduces complexity, and delivers faster time-to-market through collaboration. Develop a high performing organization by creating and fostering an iterative and continuously-improving environment. Ensure a high degree of cross functional communication and participation in line with product planning, deployment, and support.


  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Manage an innovative, collaborative, multi-disciplinary team to produce exceptional digital products that enhance the customer experience.
  • Identify and establish performance targets for management of team.
  • Partner with the leadership team in driving a high-performance culture.
  • Support team members to help them gain confidence and experience with communication, leadership and collaboration skills, and enable growth and advancement in their careers.
  • Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
  • Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.
  • Develop processes for cross-functional skills development within team.
  • Uphold team operating rhythm to enable data-driven iterative improvement and ensure that the team is changing and iterating as a cohesive, inclusive unit.
  • Provide direction for development of new products, technologies, and initiatives.
  • Review selections on bids for contracted projects, and provide recommendations as necessary.
  • Facilitate capital budget process and manage approved budget plan.
  • Participate in succession planning.
  • Responsible for the quality and performance of all software solutions created.
  • Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
  • Perform other duties as requested.

Candidate requirements:

  • Ability to read, write, speak and understand English
  • Ability to make decisions and solve problems while working under pressure
  • Ability to supervise and motivate others
  • Ability to manage and train cross-functional teams
  • Ability to prioritize and organize effectively
  • Ability to analyze and interpret data
  • Effective cognitive and communications skills
  • Effective analytical skills
  • Effective business acumen and sense of urgency to achieve business results
  • Ability to organize and delegate work
  • Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
  • Ability to make decisions and solve problems while working under pressure
  • Ability to develop, communicate and implement strategies and tactics
  • Ability to manage and deliver against several initiatives simultaneously

Required Education

Bachelor’s degree or equivalent real-world experience

Required Related Work Experience and Number of Years

Technical and/or Product Management Experience – 6+

Experience Leading Complex Projects – 3-5

Team (Direct Staff) Leadership – 3-5

PREFERRED QUALIFICATIONS: Preferred Skills/Abilities and Knowledge

Related industry experience- Cable, Telecommunications, Software/Online Services

Job Overview
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