About the role : 

The IT Systems Engineer is responsible for a line of business support on complex Enterprise Application implementations. The Systems Engineer will be the primary technical and process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams that impact their end-to-end business process area of expertise. Daily activities will include but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to improve the design of new functionality. The successful candidate must be agile and able to support multiple priorities.

Responsibilities : 

You must have a solid foundation in any one of the programming languages.
You will be responsible for debugging complex code, reviewing technical design, implemention of monitoring systems, building automation, and deploying to production
You must provide expertise in the system governance, APIs, profiles, and security model
Maintains updated system documentation and Salesforce policies/procedures
Actively transfers knowledge throughout the organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires
Work with cross-functional teams to identify technology modifications that will impact business processes
Provides support to all system/service components, including installation, configuration, maintenance, and support
Partner with various teams to implement new functionality via Agile based processes; activities include service planning, configuration, operational readiness assessments, run list reviews, and code deployments
Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Candidate requirements : 

Bachelor’s Degree in Computer Science or other related technical fields
6+ years experience in the development and support of enterprise applications aligned to a business unit or platform, handling all aspects including, case management and platform maintenance
Solid understanding of the Software Development Life Cycle (SDLC) and Agile Software development
Good understanding of the Software-as-a-Service (SaaS) model and concepts
Experience with sandbox and production deployments
Experience with database concepts and data modeling capabilities
Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Agile and Scrum;
Ability to engage with emotional intelligence as required to avoid conflicts with customers based on personality differences and to make suggestions in a manner that is more likely to result in the desired outcome
Good project management skills with the ability to juggle multiple projects/tasks across various user groups
Must be a self-starter and Salesforce enthusiast who thrives on working in a fast-paced environment
Strong team player with a service-oriented attitude and customer focus
Familiarity with SOX protocols, Change Management, and Release Management principles and processes

Job Overview
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